by Tania Rowland | Jan 10, 2024 | Future-fit, Team Potential
Embedding Life Science Customer Experience (CX) Successfully Originally published in 2020 but updated & reshared in 2024. Organisations that consider themselves ‘very advanced’ at CX are almost 3x more likely than their peers to have significantly exceeded their...
by Tania Rowland | Aug 16, 2020 | Future-fit
Everything’s Digital Thanks to COVID-19: Make Sure You Avoid These Mistakes Before COVID-19, 45% of people had never shopped online. Surprised? You shouldn’t be. Many life science businesses and managers had not fully embraced digital transformation pre-COVID. In...
by Tania Rowland | Feb 26, 2020 | Change Culture, Future-fit
How to Leverage Digital-First Thinking Digital-first thinking is a concept that’s frequently promoted – but poorly understood. The term has been misused and applied cheaply to any solution with a digital component. But far from being a hollow buzz-word, digital-first...
